Terms & Conditions

TERMS AND CONDITIONS OF BUSINESS

1. This website is operated by Reduce. Reuse. Refurbish by GJF Furnishings.  Where these terms and conditions use terms such as "we", "us" and "our" they refer to Reduce. Reuse. Refurbish by GJF Furnishings. Reduce. Reuse. Refurbish by GJF Furnishings is the new brand name of GJF Furnishings.

2. We offer this website, including all the information, tools and services available on it, on the condition that you accept these terms and conditions and the associated privacy policy available on our website. 

3. By visiting our website and/or purchasing something from us, you are deemed to have accepted these terms and conditions. 

4. You can view the most current version of these terms and conditions at any time by visiting this website page. We reserve the right to update, change or replace any part of these terms and conditions, without prior notice to you, by posting updates on this page. It is your responsibility to check this page on each visit to your website, read these terms and conditions and ensure you understand them before making a purchase.

GENERAL CONDITIONS

5. We reserve the right to refuse service to anyone, for any reason, at any time. 

6. Any content that you enter onto this website may be transferred unencrypted and involve transmissions over various networks and may involve changes in order to conform and adapt to the technical requirements of connecting networks or devices. 

7. You may not reproduce, duplicate, copy, sell, resell or otherwise exploit for commercial gain, or otherwise, any portion of any of the content on the website or any other part of the service that we offer on this website. 

8. Headings and titles used on this website are done so for convenience only. They do not constitute any part of the terms and conditions and will not limit or otherwise affect the terms herein. 

ONLINE STORE TERMS

9. Our website offers a range of products and or services for sale. Where we refer to an 'item' we are referring to a single product or service available for purchase on this website. 

10. We will take all reasonable care to ensure that the details displayed for a particular item offered for sale are correct at the time when the information was entered onto the system. 

11. Whilst care is taken to ensure that we display as accurately as possible appearances, colours, textures or finishes, what you will see on your computer monitor or equipment may differ and so we cannot guarantee that images are an accurate representation of the actual goods or services that you are purchasing.

12. We may not be able to accept your order due to one or more of the following reasons, or for a reason not listed below:

i) The item you have ordered is out of stock

ii) We cannot authorise your payment or have reasonable grounds to suspect your payment may be fraudulent

iii) There has been a pricing or product description error

iv) There is a system or procurement failure

v) You have failed our customer validation checks

iv) The shipping has not been quoted prior to ordering furniture for Northern Ireland & Scottish Highlands

13. When you place an order you will receive an email confirming the details of your order. This email is not confirmation that your order has been accepted by us.

14. Your order will only be accepted by us once your goods have been dispatched.

MODIFICATIONS TO OUR SERVICE AND PRICING

15. Prices for items are subject to change without notice. 

16. We reserve the right to, at any time, modify or discontinue any part of the service that we offer, or any part of content thereof, without any notice to you. 

17. We accept no liability to you or to any third-party for any modification, price change, suspension or discontinuation of the service. 

DELIVERY

18. During checkout, you may be presented with one or more options for delivery. Where an estimated timescale for delivery is provided, this is an estimate only and your items may be delayed in being received due to circumstances beyond our control (such as a courier delay, or at busy times).

19. Where you select a "next day delivery" option, orders placed on Fridays, Saturdays or Sundays may not be despatched for delivery until the following Monday and so may not be received until Tuesday. 

ORDER CANCELLATION

20. If you wish to cancel an order you have placed you must contact us immediately to ascertain whether the items have been dispatched or not. Where they have been dispatched, you will need to return the item to us and you will be responsible for paying the cost of returning the items.

21. Where items have not been dispatched prior to a cancellation request, our refund policy will apply.

22. Where you have ordered a personalised, perishable or time critical item (such as food, newspapers, event tickets or e-vouchers) you may not be able to cancel for a full refund.

LIABILITY AND INDEMNITY

23. We shall not be liable for any direct, special, indirect or consequential or incidental damages including loss of profit or loss of opportunity as a result of the use of or the inability to use any items that have been ordered on this website.

24. You agree to indemnify us and our agents, officers, directors and employees, immediately and on demand, against all claims, liability, damages, costs and expenses, including legal fees, arising out of any breach of any of our terms and conditions.

JURISDICTION

25. These terms and conditions shall be governed in accordance with English Law and are subject to the exclusive jurisdiction of the courts of England & Wales.

ENTIRE AGREEMENT

26. These terms and conditions combined with our published Privacy Policy (also available through this website) and Refund Policy (also available through this website) constitute the entire agreement between the parties and supersede any and all preceding and contemporaneous agreements between you and us whether written or oral.

GENERAL

27. Should any part-term or term be found to be unenforceable then the remainder of the terms and conditions shall continue to have full force and effect as if the invalidated term was not present.

28. Should any delay or failure to comply with our obligations under these terms and conditions arise where it is beyond our reasonable control, we will not be responsible to you for such delay or failure nor liable for any loss that you incur, howsoever caused.

TERMS AND CONDITIONS FOR CUSTOM FURNITURE ORDERS

These terms are in addition to the above general terms and conditions of business.

1. Customisation Options
Customers can customise their selected furniture piece with the following options:

• Painting in a Single Colour
• Painting with Two Colours: Single colour listed price plus an additional £50.
• Painting the Main Body with a Wood Top Surface: Single colour listed price plus an additional £40.

Additional requests, such as distressing for an aged finish, can be specified when placing an order. Any additional decorative details, such as stencilling, decoupage or handle replacement, require prior discussion and approval, along with a quoted price.

If you order a piece in its current condition, this means that it is in a second-hand condition as per how it was when it was collected. This means it will still have imperfections and wear. Current condition does not involve any restoration works on the piece.

2. Paint Brands and Requirements
We primarily use Frenchic and Rustoleum paints for their quality and versatility. Should a customer request a different brand, this must be discussed in advance. The price and suitability of the requested paint will be evaluated. If the brand requires a primer or additional preparation, this may incur extra charges.

3. Order Confirmation
After placing an order, we will contact customers by phone or email to confirm:

• The selected customisation options, including the colour choice.
• Any additional requests or details.
• The style preferences and feasibility of the chosen design.

Work will not begin until all details are agreed upon and confirmed by both parties, and any addition works quoted, confirmed by both parties, and paid in full.

4. Timeframe for Completion
We aim to complete all bespoke furniture orders within 2 to 4 weeks from the date of confirmation. Once the work is complete, delivery will be arranged. If due to a high volume of custom commission orders, this is not achievable we will notify you at the start of the process of a new expected timeframe.

5. Cancellations and Refunds

• Before Work Begins:

If additional work beyond the listed options is requested but not confirmed or quoted in advance, we reserve the right to cancel the order. A full refund will be issued if the cancellation occurs prior to the start of work.

• After Work Begins:

Once customisation work has started, orders cannot be cancelled, and refunds will not be issued.

6. Limitations on Work
While we strive to meet all design requests, there may be limitations due to the nature or condition of the furniture. For example:

• Veneer surfaces may not be suitable for wood finishes if damaged or too many imperfections.
• Repairs to the piece (e.g., minor damages) will be undertaken as part of the preparation for painting but may not restore the furniture to its original state.

If a requested design is not feasible, we will discuss alternatives with the customer before proceeding.

7. Delivery
Once the customisation is complete, delivery will be arranged. Delivery timelines will be communicated and agreed upon in advance. The courier company will contact you directly with the delivery date and time slot. Usually furniture removal couriers confirm a date in advance, then give a time slot 24 hours before the delivery.

8. Disclaimer
We are not responsible for variations in colour or finish due to monitor or screen settings when choosing paint colours. Additionally, as furniture is customised to order, minor imperfections inherent to the piece or hand-finishing process are to be expected and add to the character of the bespoke item.

By placing an order, you confirm that you have read and agreed to these terms and conditions.